The Constantia Insurance Company completed its nationwide roadshow in April and May, visiting four of the major cities in unique venues across South Africa to share company values with brokers, but also to discuss the challenges and opportunities in the insurance industry.
Issues debated in the seminars included the tough economic conditions the insurance industry has to contend with; political and infrastructural challenges; the ever-tightening regulations and enforcement thereof; the Fourth Industrial Revolution; and the evolution of the end-consumer, which are challenging brokers to review their value proposition.
Says Alex Taljaard, General Manager of Group Marketing at Constantia Insurance, “Networking with brokers at each event was invaluable in receiving feedback on our products and services, but also to discuss and debate industry opportunities and challenges.” He adds, “The turnout at each event was fantastic and we are humbled by the attendance of the broker community.”
More than a number
Insurance companies today have no choice but to find innovative risk and insurance solutions, stresses Taljaard. This includes valuing broker partners by providing them “nimble and responsive service” at all times. “We are driven by our mantra of ‘insurance made personal’ and always aim to deliver great insurance products and solutions based on the specific needs of our partners. We want to assure our partners they aren’t mere numbers on a system,” says Taljaard.
“Constantia views itself as a 65-year-old start-up. We bring all this experience to the table but we want to continually redefine, renew and revitalise as we keep growing, rather than be the silent partner of the past,” Taljaard assured brokers during the roadshow. “Intently listening to brokers forms a big part of this growth strategy,” he says.
Critical role of the broker
Constantia Insurance is primarily an intermediated business committed to building and maintaining relationships with brokers, explains Taljaard. “We recognise the critical role that brokers play in the success of our company and in insurance,” he says. “Brokers ensure that the end-client receives the most suitable advice and appropriate insurance products that suit their needs. They give clients peace of mind. They make insurance personal,” Taljaard concludes