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FIA Intermediary Experience Awards Survey 2022



South Africa’s most trusted intermediary experience survey is about to kick off.

For more than 20 years, the FIA, together with industry stakeholders, have undertaken this survey to evaluate the FIA intermediary experience of product provider brands and service. The survey and the awards serve as a reminder of the complex relationships that exist between our members and product providers as they join forces to deliver the best possible financial outcome to clients.

In 2020 and 2021 the FIA took a decision to defer the FIA Intermediary Experience Awards and its accompanying survey over economic concerns linked to the global coronavirus pandemic. The decision to cancel the 2020 and 2021 Awards followed deep deliberation between the FIA Board and our partners. We are very excited to announce that the survey and awards will recommence in 2022.  

The survey will kick off from the 18th of July 2022, where each of our members will have the opportunity to participate in the survey and make their voices heard. It is not only about paying claims quickly and efficiently that ensures good outcomes for clients, but also about the service FIA intermediaries receive from product providers. Service is about the quality of the relationship and the willingness to engage and support the FIA intermediaries to underwrite risks fairly, correctly and to provide the best value for the clients in the event of a loss.
An award is given in each of the 9 categories outlined below, that ranks the highest on a comprehensive ‘whole of FIA membership’ intermediary satisfaction benchmark survey.
1. Non-Life: Personal Lines
2. Non-Life: Commercial
3. Non-Life: Corporate
4. Underwriting Manager (UMA)
5. Long Term Insurer: Risk
6. Investment Product Lump Sum
7. Investment Product Savings
8. Employee Benefits
9. Healthcare
The Awards are fiercely contested and the winners are recognised as companies that go ‘the extra mile’ for the FIA intermediary and their clients.
To increase member participation, changes have been made to the survey partner and the process to save you time and enhance your overall experience.
We are pleased to welcome InSites Consulting as the 2022 FIA Intermediary Experience Awards survey partner. Founded in 1997, InSites Consulting South Africa is a next-generation insights agency and global market leader in online communities. The multi-award-winning team in Johannesburg is supported by 800+ people across 20 offices globally. They make consumer-centric decision a reality for over a third of the world’s leading brands including Beiersdorf, First National Bank, L’Oréal, MultiChoice, Momentum, Mr Price, Old Mutual, Sandoz and TFG.
The Awards ceremony will take place on 7 September 2022, registration will open soon.  
Thank you in advance for your participation.