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Bestmed Medical Scheme recognised for excellence in member service by Board of Healthcare Funders

ARTICLE BY

  • Leo Dlamini
  • CEO and Principal Officer
  • Bestmed Medical Scheme

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Bestmed Medical Scheme, the fourth largest open medical scheme and the largest self-administered medical scheme in South Africa, was once again honoured at the 10th Annual Titanium Awards. The Scheme secured its second win in the Service to Membership: Category A award, having claimed their first accolade in 2022.

The announcement was made at the esteemed Board of Healthcare Funders (BHF) Titanium Awards Gala event in Cape Town, which celebrates outstanding achievements and innovations in the healthcare sector.

“We are deeply honoured to receive continued recognition at this esteemed awards ceremony,” said Leo Dlamini, CEO and Principal Officer of Bestmed Medical Scheme. “At Bestmed, our commitment to innovation drives us to ensure that our products, solutions and initiatives are always aligned with the evolving needs of South Africa’s healthcare landscape. The Titanium Awards are a testament to the hard work of our dedicated team, who not only show up but remain relentless in their pursuit of expanding access to quality healthcare and setting new standards of service excellence across the country.”

The Service to Membership award recognises and rewards medical schemes (open, restricted and self-administered), administrators and managed care organisations, providing the best service to their members. It celebrates industry excellence and unprecedented contributions to members in respect of providing value for money.

Excellence in member service  

Bestmed continues to be one of the most sustainable medical schemes in the industry, experiencing positive membership growth for six consecutive years. The Scheme offers exceptional value, high-quality products and services to over 253 000 beneficiaries. Bestmed also boasts one of the largest healthcare provider networks in the country, with more than
19 200 providers and ancillaries nationwide.

“Bestmed continues to provide exceptional service and value to its members, ensuring that they experience a seamless and efficient healthcare journey,” says Dlamini. “The Scheme has maintained a same-day claims turnaround process for over a decade, with claims payments made twice weekly to members, reinforcing its commitment to timely service. Additionally, our Personally Yours brand promise sets us apart in the medical schemes industry, offering personalised care and attention to members.”

Over the years, Bestmed has ranked as one of the top medical schemes in South Africa, with accolades for customer experience in the Ask Afrika Orange Index®, winning the Medical Scheme of the Year at the News24 Business Awards in 2024, as well as ranking in the top three in the FIA Product Supplier of the Year award for healthcare in 2023. Bestmed’s consistent ranking in customer satisfaction and loyalty is a testament to its excellence in service delivery.

In addition to its commitment to service excellence, Bestmed provides ongoing value to its members through effective communication and educational initiatives. The Scheme’s user-friendly website and mobile app allow beneficiaries easy access to benefit options, while regular virtual information sessions and corporate wellness days ensure members are well-informed about their options and Tempo wellness programme benefits.

Bestmed’s preventative care benefits further enhance member value by promoting healthy, active lifestyles and supporting overall wellbeing, making it a standout medical scheme in terms of both service and value.

Bestmed also prioritises skills development through its internship programme, providing young professionals with opportunities to gain work experience and secure permanent employment.

The Scheme’s focus on employee wellness and creating a positive workplace culture translates into outstanding service to members.

“Through continued innovation, strategic partnerships and a focus on value, benefits and personal service, we remain a leader in making quality healthcare more accessible to all South Africans. We remain determined to continue making a tangible difference, expanding our reach and helping to shape a healthier, more empowered future for the country,” concludes Dlamini.

About Bestmed Medical Scheme

Bestmed Medical Scheme is the largest self-administered medical scheme in South Africa. Bestmed’s Personally Yours philosophy leads the way in the medical aid industry. Bestmed’s membership offerings include 14 unique plans, designed to suit the needs of members. Beneficiaries have access to a network of more than 19 200 healthcare providers countrywide. The Scheme’s Head Office is based in Pretoria (Gauteng). Bestmed has satellite offices in Mbombela (Nelspruit), Durban, Cape Town, Gqeberha (Port Elizabeth) and Polokwane. For more information visit www.bestmed.co.za.

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