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FIA Rand Member Meeting – The role of IA (Internal Arbitrator), when a complaint remains unresolved internally.

Name: FIA Rand Member Meeting – The role of IA (Internal Arbitrator), when a complaint remains unresolved internally.
Start: 2026-07-30T09:30:00+02:00
End: 2026-07-30T10:45:00+02:00
Location: Online – MS Teams

July 30 @ 9:30 am - 10:45 am

You are warmly invited to attend the FIA Rand Region Virtual Member Meeting, taking place on Thursday, 30 July 2026, from 09:30 to 10:45.

Join us for an informative and engaging session presented by Bongi Zondani, Internal Arbitrator at Old Mutual Insure, on The Role of the Internal Arbitrator (IA): When a Complaint Remains Unresolved Internally.

Discover how the Internal Arbitrator provides an independent and impartial review of unresolved complaints, ensuring that matters are assessed fairly, transparently, and in line with regulatory and organizational requirements. This session will explore the Internal Arbitrator’s role in the complaints resolution process, key responsibilities, and the value of effective internal dispute resolution for both financial services providers and their clients.

The meeting will consist of a slide presentation followed by an opportunity to ask questions.

Date: Thursday, 30 July 2026
Time: 09H30-10H45
Place: MS Teams

Please note that this session is not CPD accredited.

We look forward to see you online!