Our independent survey firm, Ask Afrika, has made significant progress in gathering input from members for the 2018 FIA Awards. However, we still have a way to go to ensure the survey delivers the best possible results.
The online survey gives you the opportunity to express your views, opinions and experiences of the industry product suppliers you work with. All responses are kept anonymous and you will not be personally identified.
If you have received an invitation to participate, please do so as soon as possible. The online survey takes no more than eight minutes to complete, depending on your answers.
If you have not received an invitation to participate, check your junk mail or spam folder. If you don’t find it there, ask your IT person to whitelist and forward you any mail from fia.awards@askafrika.co.za. Alternatively please send an email to questions@fia.org.za and we will resend the link to you.
In return for your participation you will receive a summary report of the 2018 FIA Awards survey results and findings. The report will help you serve your mutual clients better and provide insights into the FIA Awards and consumer trends based on the Ask Afrika Orange Index®.
The Ask Afrika Orange Index® has been SA’s most widely referenced customer service benchmark since 2001. All research undertaken by Ask Afrika is underpinned by reputational validity and is audited externally and internally to ensure complete transparency and validity.
The FIA Awards results will be externally and independently audited by BDO and Dr Ariane Neethling, an independent auditor and statistical expert. Ask Afrika is ESOMAR compliant and ascribes to the ICC/ESOMAR International Code of Conduct.
