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Member notice | The Ombudsman Briefcase – Issue No. 2 of 2018



The ombudsman for short-term insurance provide the insuring public and the short term industry with a free, efficient and fair dispute resolution mechanism through an alternative dispute resolution process, applying the law and principles of fairness and equity

Read the OSTI Briefcase Issue No2 of 2018 and get informed with the latest news and event updates. The issues also contains a number of interesting case studies, which include:

  • Exercising reasonable care by Oakhurst Insurance
  • Motor policy underwritten on a “losses occurring” basis by Standard Bank Insurance

Please note that each matter is dealt with on its own merits and no precedent is created by the findings in these matters. The case studies are intended to provide guidance and insight into the manner in which OSTI deals with complaints.