Five principles for great customer experience in the digital era

Kwena Moabelo, Head of Customer Excellence, Hollard Insure Technological innovation and digitisation are changing customer expectations, but how can insurers use technology to enhance their customer experience? The Japanese […]
Liberty, and its advisers joined hands with SA Harvest and pledged 30 000 meals to feed hungry South Africans.

Through a partnership with SA Harvest, Financial Advisers from across the various Liberty business channels set out to donate 30 000 meals for the hungry over their 10-week Challenge. In […]
Climate Failure and Social Crisis Top Global Risks 2022

Top risks are climate crisis, growing social divides, heightened cyber risks and an uneven global recovery, as pandemic lingers on Global survey of experts finds only 1 in 6 are […]
Genasys secures R260 million investment from Frog Capital

Leading insurance software solutions provider, Genasys, announced a major investment of R260M from leading software Scale-Up investor, Frog Capital. In what represents the largest investment ever into a South African […]
Tis the season … but don’t forget your insurance

What your insurer wants you to know this holiday 13 December 2021: The countdown to the festive season has begun. If your family tradition includes gift-giving, you only have a […]
New app technology provides car protection and peace of mind

JOHANNESBURG, December 2021 – A progressive web application (PWA) platform from Netstar, a subsidiary of Altron, is helping to keep families safe with live car tracking – not only protecting […]
To regulate or not to regulate, that is the question

Whether tis nobler to suffer the slings and arrows of outrageous customer service and advice, or, by imposing regulation, hinder the very actions of servicing and advising these self-same customers? […]
The Lingering Effect of COVID-19

Long-COVID’s effect on the workplace Most people who have contracted COVID-19 recover within two weeks, while those who have experienced acute infection can take up to six weeks to recover. […]
The value of the insurance broker cannot be overstated

Dynamic thinkers are trying to use technology to change almost every conceivable industry across South Africa and the world. Every couple of months another financial technology or “fintech’’ startup pops […]
Discovery Invest, Goldman Sachs Asset Management host a series designed to create and build successful financial adviser practices

Discovery Invest, in association with Goldman Sachs Asset Management, is hosting a first-of-its-kind virtual series for financial advisers in February 2022. The 4-part Global Practice Management Growth Series 2022, aimed at […]