Plan for the Worst
Disaster risk financing must start with preparedness, not payouts.
Auto&General Ranked Number One in SA Short-term Insurance Customer Experience Study
Auto&General has been recognised as the overall industry leader in the 2025 Customer Experience (CE) Index for the Short-Term Insurance Industry. This win reinforces our position as a trusted brand that delivers consistent, customer-focused experiences.
What Clients Really Value Is Trust
Clients don’t stay because of the cheapest premium. They stay because of the broker who stood by them when it mattered.
Don’t Fire The Doorman!
As our industry becomes increasingly automated, we must remember that connection is just as important as convenience. And while digitalisation certainly has its place, the real value lies in striking a balance.
Pricey Heists
What intermediaries should know about insuring assets with history, heritage, and legacy.
Mind The Innovation Gap
The South African intermediary sector doesn’t exist in a vacuum. Many of the changes facing the risk landscape are global phenomena and we have a lot to gain from collaborating with our colleagues in other countries. By working together, we can move the industry forward around the world.
Prospecting, Leadership, and the Shift We’re Seeing in Financial Planning Businesses
One of the most consistent themes that comes up in conversations with financial planning business owners is prospecting. It surfaces in different ways and at different stages of a business’s growth, but it rarely disappears entirely. That persistence is worth paying attention to, because it suggests that prospecting challenges are not simply a function of individual effort or motivation, but something more structural within how many businesses are designed and led.
Conducting Insurance Business in South Africa: Legal Framework and Offshore Placement
South Africa’s insurance industry operates within a robust legal and regulatory framework designed to protect consumers and ensure market integrity.
Cyber Quarterly
As we mark the close of the first quarter of the 21st century, the digital landscape has undergone seismic shifts, reshaping how we live, work and protect ourselves. From the scramble to secure remote access during the Covid-19 pandemic to the rise of generative AI and deep fakes, cybersecurity has evolved from a niche concern to a cornerstone of resilience.
Who’s Got Your Back?
Even the best brokers need a backup plan. Here’s how brokers can insure their own financial health (before it’s too late).
