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Category: Featured Articles

Genuine empathy requires 24/7 effort

Some may think of empathy as a soft skill or often confuse it with sympathy, kindness or pity. However, empathy is a hard business skill and a critical component of […]

How to reach millennial clients

Recent research from McKinsey shows that as digitisation increases, it’s becoming more and more difficult for almost all industries to gain a consumer’s limited attention. The most crucial consumer is […]

Retirement income planning reimagined

For many people, the biggest financial decision they face when they retire is how best to use their accumulated retirement savings from approved retirement funds to provide them with a […]

Do you greet your clients by their names?

Do you resolve client queries within 60 minutes, answer most clients within 20 seconds, and ensure that your client service score remains closer to 10 out of 10 than 5 […]

Start using telematics in your insurance business

“Many insurers in South Africa still don’t fully understand how telematics can be implemented,” explains Phila Maboa, Senior Manager for Insurance Channels at Netstar, a subsidiary of Altron. Telematics can […]

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  1. APPLICATION OF TERMS
    • These terms and conditions (“Subscriber Terms”) apply to the subscription by any qualifying member of the South African Underwriting Managers Association NPC (“SAUMA”) to the services and benefits offered by FIA Services (Pty) Ltd (“FIA Services”) under the SAUMA affiliation arrangement (“Subscription”).

  2. NATURE OF SUBSCRIPTION
    • A Subscription under this arrangement:
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  1. ELIGIBILITY
    • To qualify for the Subscription, the applicant must, at the time of application, be a current paid-up member of SAUMA.
    • FIA Services will verify the applicant’s SAUMA membership status with SAUMA prior to activation, and may re-verify such status periodically.
    • If a Subscriber ceases to be a paid-up member of SAUMA, the Subscription will correspondingly be terminated.
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  1. SERVICES
    • The Subscription entitles the Subscriber to the following benefits:
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      • Invitations to attend FIA Technical Webinars annually.
    • FIA Services reserves the right to update, vary or substitute the Services from time to time, provided that the overall value and nature of the benefits remain materially the same.

  1. FEES AND PAYMENT
    • The monthly subscription fee is R260.00 (two hundred and sixty rand) for up to seven registered individuals (Key Individuals and Representatives), and R36.00 (thirty-six rand) per additional registered individual thereafter, excluding VAT.
    • The Subscriber shall provide FIA Services with the required details of each individual to be registered under the Subscription for the purposes of activation and billing.
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    • Subscription fees are reviewed annually in March and may be adjusted with effect from 1 April.
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  1. ONBOARDING
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  1. TERMINATION
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  1. GENERAL
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