PG Glass Technician Kgomotso Molefe has plenty of reason to celebrate. She just achieved a historic Best of Belron victory, becoming the first woman and first South African to do so. “Kgomotso’s dedication, skill and perseverance are an inspiration to aspiring technicians worldwide, particularly women,” says Ray Davidson, MD of PG Glass.

Getting medical aid in your 20’s is a smart move, but many young people don’t realise the value of starting early. Koena Molekoa, Senior Manager: Business Development at Medihelp Medical Scheme shares some important points to consider.

The South African motor insurance market shows great potential. But sustained growth in this highly competitive sector requires a focus on excellent customer service and customer retention. Sharon Paterson, CEO of Infiniti Insurance, takes a look at what the future holds for the South African motor insurance industry.

As the South African insurance industry grapples with the challenges of climate change, crime, inflation, and infrastructure failures, innovative solutions are required. Here, Marike van Niekerk, Manager: Legal, Compliance, Marketing & Communications at MUA takes a look at flood insurance in the wake of the 2022 KZN floods.

Business interruption is one of the top three threats to South African businesses in 2024. However, despite its significance, many businesses are inadequately covered for BI. Here’s how advisers can help.

The Discovery Life 2023 annual claims experience shines a spotlight on comprehensive life insurance cover through living benefits, a unique proactive claims feature, and shared-value payouts. In this article, Kashmeera Kanji, Head of Market Analytics and R&D, and Gareth Friedlander, Deputy Chief Executive Officer at Discovery Life unpack the numbers.

Understanding the current insurance landscape is essential to help clients manage their risks, says Philippa Wild, Chief Underwriting Officer at Bryte. By taking proactive steps, intermediaries can ensure that they and their clients are ready for the changes and challenges to come. In this article, Wild explores the different factors influencing that landscape.

Disparate data leads to inefficiencies. By practising smart data management, FSPs of all sizes can boost effectiveness within their practices Linktank Directors Robyn Clay and Jen Mckay explore the options.

Succession planning is a crucial yet often overlooked aspect of a financial advisory practice. Gari Dhombo, Chief Executive Officer at GrowthHouse, reveals a new online tool that is making it easier for advisers to increase the value of their book and craft a successful business plan.

This issue is all about people, as we explore what it takes to create great customer experience. In the article Beyond Traditional Demographics, we look at the concept of “valuegraphics” and how this metric can help us better identify the needs of our customers.

Bestmed Medical Scheme has achieved consistent year-on-year growth. Chief Executive Officer and Principal Officer Leo Dlamini explains how its strategic focus for 2023 was on ensuring value for money, positive member experience and a Personally Yours approach.

The NHI Act currently poses more questions than it answers. But responsible reform is the route to achieving a sustainable quality healthcare system, says Ayanda Seboni, Group Executive: Mutuality, the Professional Provident Society (PPS).

The future of the insurance industry lies in mutually beneficial business ecosystems with the customer at the centre, says Wimpie van Der Merwe, CEO of Global Choices. In this article, he explains what that means.

Can’t understand why your client’s short-term claim was rejected? In this article, Tarina Vlok, MD of Elite Risk Acceptances, a subsidiary of Old Mutual Insure, shares common reasons why claims are rejected – and the role of brokers in helping clients prevent this from happening.

The greylisting of South Africa (SA) in 2023 by the Financial Action Task Force (FATF) was a wake up call to many who may not have realised the prevalence of financial crime in the country. South Africans are (unfortunately) well aware of crime in the country, however financial crime in particular may be an unfamiliar topic. The reality is that financial crime has long plagued SA – and what’s more, says Hawken McEwan, Director of Compliance at DocFox FICA compliance experts, it is on the rise.

Fanus Coetzee, CEO of Santam Broker Solutions says insurers and brokers must learn to balance the tightrope between economic viability and providing effective value-driven cover to ensure the sustainable growth of the insurance industry.