Auto&General Ranked Number One in SA Short-term Insurance Customer Experience Study

Auto&General has been recognised as the overall industry leader in the 2025 Customer Experience (CE) Index for the Short-Term Insurance Industry. This win reinforces our position as a trusted brand that delivers consistent, customer-focused experiences.
Don’t Fire The Doorman!

As our industry becomes increasingly automated, we must remember that connection is just as important as convenience. And while digitalisation certainly has its place, the real value lies in striking a balance.
Pricey Heists

What intermediaries should know about insuring assets with history, heritage, and legacy.
Mind The Innovation Gap

The South African intermediary sector doesn’t exist in a vacuum. Many of the changes facing the risk landscape are global phenomena and we have a lot to gain from collaborating with our colleagues in other countries. By working together, we can move the industry forward around the world.
Prospecting, Leadership, and the Shift We’re Seeing in Financial Planning Businesses
One of the most consistent themes that comes up in conversations with financial planning business owners is prospecting. It surfaces in different ways and at different stages of a business’s growth, but it rarely disappears entirely. That persistence is worth paying attention to, because it suggests that prospecting challenges are not simply a function of individual effort or motivation, but something more structural within how many businesses are designed and led.
Conducting Insurance Business in South Africa: Legal Framework and Offshore Placement

South Africa’s insurance industry operates within a robust legal and regulatory framework designed to protect consumers and ensure market integrity.
Cyber Quarterly

As we mark the close of the first quarter of the 21st century, the digital landscape has undergone seismic shifts, reshaping how we live, work and protect ourselves. From the scramble to secure remote access during the Covid-19 pandemic to the rise of generative AI and deep fakes, cybersecurity has evolved from a niche concern to a cornerstone of resilience.
Who’s Got Your Back?

Even the best brokers need a backup plan. Here’s how brokers can insure their own financial health (before it’s too late).
Bonitas Medical Fund revitalises future of healthcare in South Africa with new strategic partners on board

The healthcare industry has evolved significantly in the past decade with innovation, improved servicing and consolidation of medical schemes emerging. Bonitas Medical Fund has taken a strategic step in responding to the needs of its members and the Health Citizens of South Africa, by appointing Momentum Health as its new administrator from 1 June 2026.
Dawn Of A New Era
From COFI to cybersecurity and Omni-Risk Returns, 2026 is shaping up to be an eventful year for financial planners. Here’s what to expect, so you can be prepared.