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Under The Bonnet

The South African motor insurance market shows great potential. But sustained growth in this highly competitive sector requires a focus on excellent customer service and customer retention. Sharon Paterson, CEO of Infiniti Insurance, takes a look at what the future holds for the South African motor insurance industry.

There Will Be Flood

As the South African insurance industry grapples with the challenges of climate change, crime, inflation, and infrastructure failures, innovative solutions are required. Here, Marike van Niekerk, Manager: Legal, Compliance, Marketing & Communications at MUA takes a look at flood insurance in the wake of the 2022 KZN floods.

The Show Must Go On

Business interruption is one of the top three threats to South African businesses in 2024. However, despite its significance, many businesses are inadequately covered for BI. Here’s how advisers can help.

The Living Years

The Discovery Life 2023 annual claims experience shines a spotlight on comprehensive life insurance cover through living benefits, a unique proactive claims feature, and shared-value payouts. In this article, Kashmeera Kanji, Head of Market Analytics and R&D, and Gareth Friedlander, Deputy Chief Executive Officer at Discovery Life unpack the numbers.

Time For A Prep Talk

Understanding the current insurance landscape is essential to help clients manage their risks, says Philippa Wild, Chief Underwriting Officer at Bryte. By taking proactive steps, intermediaries can ensure that they and their clients are ready for the changes and challenges to come. In this article, Wild explores the different factors influencing that landscape.

Are Your Ducks In A Row?

Disparate data leads to inefficiencies. By practising smart data management, FSPs of all sizes can boost effectiveness within their practices Linktank Directors Robyn Clay and Jen Mckay explore the options.

Do You Have A Succession Plan?

Succession planning is a crucial yet often overlooked aspect of a financial advisory practice. Gari Dhombo, Chief Executive Officer at GrowthHouse, reveals a new online tool that is making it easier for advisers to increase the value of their book and craft a successful business plan.

FIA Insight Quarter 4 Issue for 2024 has arrived!

This issue is all about people, as we explore what it takes to create great customer experience. In the article Beyond Traditional Demographics, we look at the concept of “valuegraphics” and how this metric can help us better identify the needs of our customers.

Only the Best Will Do

Bestmed Medical Scheme has achieved consistent year-on-year growth. Chief Executive Officer and Principal Officer Leo Dlamini explains how its strategic focus for 2023 was on ensuring value for money, positive member experience and a Personally Yours approach.

Healthy Curiosity

The NHI Act currently poses more questions than it answers. But responsible reform is the route to achieving a sustainable quality healthcare system, says Ayanda Seboni, Group Executive: Mutuality, the Professional Provident Society (PPS).

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