2019 – Customer Satisfaction Index for Medical Schemes Shows Underwhelming Performances

The views expressed in this article are not those of the FIA Medical schemes are facing tremendous pressure in a low growth market where customer expectations and utilisation are […]
Ransomware attacks more prevalent

The City of Johannesburg suffered another ransomware attack, having been targeted in July as well. Both incidences occurred around the 25th of the month when most South Africans receive their salaries […]
The Health Market Inquiry concludes…and then what?

After 6 long years the Competition Commission’s Health Market Inquiry (HMI) conclusions into the private sector were finally published on 30 September 2019. All major stakeholders came in for critique, […]
How drones and artificial intelligence can help speed hurricane recovery

Hurricane Dorian’s devastating impact on the Bahamas in August 2019 was yet another reminder of the massive threat tropical storms pose to life and property. Warming oceans and a changing […]
Santam’s black intermediaries incentive driving transformation in our industry

Santam was one of the first insurers in South Africa to launch an initiative to boost the number of black and female intermediaries back in 2008. Eleven years later it […]
Switch for impact

South Africans are spending more than they earn, with 72.5% of household income going to servicing debt1. So, it’s not surprising that the most recent Statistics South Africa Survey2 figures […]
Liberty announces two-in-one income protection

More South Africans are working two jobs in order to earn multiple incomes. In July 2019, Henley Business School of South Africa (HBSA) released a study titled, “What is the […]
Building a risk-ready construction industry

The SA construction industry currently finds itself in an unpredictable macroenvironment, with Fitch Solutions predicting sluggish growth of only 2.4% for 2019. Talks of a looming global recession is causing capital expenditure […]
#FIAAdviceSummit 2019 – Collaboration Breeds Success. Highlights, Podcasts, and Interviews

The #FIAAdviceSummit took place on 10 October at Emperors Palace, in Gauteng, where Brokers, Insurers, Suppliers and other industry greats were in attendance. This one-day conference is aimed to provide […]
From wrap funds to a far more robust approach in investments

Discretionary Fund Managers (DFMs) have evolved enormously over the past few years. I still recall the old “wrap funds” which unfortunately referred layers of fees and any sub-par funds less obvious. The […]