Fully Booked, Fully Covered
It is crucial to ensure that a venture in the hospitality industry is adequately protected against any risk related to business operations.
20 April 2026
Futureproof your business with analysis and opinion from SA’s industry experts.
It is crucial to ensure that a venture in the hospitality industry is adequately protected against any risk related to business operations.
The insurance industry is well positioned for growth in 2026 and while there are still challenges to be faced, the outlook is cautiously optimistic. But collaboration will be essential.
Healthcare should not be left to chance. As clients plan their finances for the year ahead, making sure they have adequate medical cover should be at the top of the list.
AI tools are helpful in the fight against insurance fraud but finding the ethical balance between human empathy and machine efficiency is essential.
As the conversation around AI shifts from “if” to “how much”, we explore how the financial services sector is integrating AI across operations – and what “responsible AI” should look like in 2026.
National Treasury and the Financial Intelligence Centre (FIC) have published two significant regulatory instruments. Here’s what the proposed changes mean for intermediaries – particularly small and medium enterprises.
We recently uncovered FIA meeting minutes dating back to 1968. That’s nearly six decades of intermediaries coming together, advocating for their profession, and fighting for the sustainability of financial advice and support services in South Africa.
For brokers, reputation isn’t built in marketing campaigns. It’s built in the pressure moments, and it can be lost just as quickly. Every broker knows those moments. The late-night call after an accident. The claim that drags on for months. The renewal that hangs by a thread. In those situations, clients aren’t thinking about premiums or paperwork. They’re thinking about whether their broker will deliver.
For brokers placing hospitality risks, SANS 10400-T is more than technical building regulations; it’s the baseline for underwriting appetite and claims efficiency. However, a gap exists between the South African National Building Regulations compliance and insurer requirements, opening significant professional indemnity exposure for brokers.
Auto&General has been recognised as the overall industry leader in the 2025 Customer Experience (CE) Index for the Short-Term Insurance Industry. This win reinforces our position as a trusted brand that delivers consistent, customer-focused experiences.
Clients don’t stay because of the cheapest premium. They stay because of the broker who stood by them when it mattered.
As our industry becomes increasingly automated, we must remember that connection is just as important as convenience. And while digitalisation certainly has its place, the real value lies in striking a balance.
What intermediaries should know about insuring assets with history, heritage, and legacy.
The South African intermediary sector doesn’t exist in a vacuum. Many of the changes facing the risk landscape are global phenomena and we have a lot to gain from collaborating with our colleagues in other countries. By working together, we can move the industry forward around the world.
One of the most consistent themes that comes up in conversations with financial planning business owners is prospecting. It surfaces in different ways and at different stages of a business’s growth, but it rarely disappears entirely. That persistence is worth paying attention to, because it suggests that prospecting challenges are not simply a function of individual effort or motivation, but something more structural within how many businesses are designed and led.