
What Clients Really Value Is Trust
Clients don’t stay because of the cheapest premium. They stay because of the broker who stood by them when it mattered.
Futureproof your business with analysis and opinion from SA’s industry experts.

Clients don’t stay because of the cheapest premium. They stay because of the broker who stood by them when it mattered.

For financial advisers and brokers, the conversation around education is no longer abstract policy, it’s a business imperative and the Global Goals 2030: Africa Scholarship presents a chance to redefine the profession’s legacy.

Prospecting remains one of the most persistent challenges facing independent financial planning practices, yet it is often discussed as though it were a simple skills gap or a matter of individual effort. In reality, what many firms are experiencing points to something more structural, and worth closer examination by business owners as well as the advisers working within their practices.

South Africa’s water crisis is reaching breaking point as urban centres confront systemic failures and mounting risks. But it’s not too late to act.

In vehicle fleets, the costs of a crash extend far beyond the immediate bills related to the event. By helping clients prepare in advance, intermediaries can help them limit the financial burden to their business.

In the advice profession, client retention is built in the hard moments, not the happy ones. By showing up for clients, communicating well and practising empathy, advisers earn clients’ trust – because they were there when they were needed the most.

At a time when the pace of change can feel overwhelming, it’s tempting to react with irritation or anger. But by choosing to prioritise calm, empathy and a focus on solutions, brokers can navigate uncertainty with confidence and clarity.

Geopolitical shifts and emerging technologies are reshaping specialist insurance risks through their impact on interconnected industries – but they also present significant opportunities.

Many financial services companies are hurrying to implement AI to improve efficiency and avoid being left behind. But in the end, those who benefit from the technology the most, may turn out to be those who were slower to act.

The strength of the FIA lives in the legacy of the intermediaries who came before us.

From fitness trackers to smart rings, connected devices are transforming the insurance industry.

Is risk management just a compliance checkbox – or could it be a strategic advantage?

South Africa’s financial sector is at a turning point – and for the insurance industry, now is a moment to lead.

The industry faces a talent crisis and a skills shortage. Read on to see how the FIA and Santam are accelerating growth and development to foster transformation.

As Howdie marks a milestone, we reflect on what 21 years teaches you about trust, the importance of wisdom, and exercising restraint over spontaneous decisions.

In light of recent weather events in many parts of the country, here are five tips for clients to manage the risks of flooding in their property.